SOPHIA XT
All work
AI & automation Live.

Fix Appliances Now

A lead-capture and routing platform for an appliance repair operation, with a symptom checker on the front and partner scoring behind it.

Open fixappliancesnow.com
The public Fix Appliances Now site
The public Fix Appliances Now site. No customer records appear in this view.
The business

An appliance repair operation in St. Louis that needed inbound homeowner enquiries qualified before a technician's day was spent on them, and routed to the right partner company afterwards.

The operational problem

An unqualified enquiry costs a truck roll. A qualified one that sits in an inbox costs the job.

What we delivered
  • A symptom checker that qualifies the homeowner's problem before the enquiry is submitted.
  • A partner signup path for appliance companies taking overflow work.
  • An administrator dashboard where leads are scored, routed, reassigned, status-tracked and annotated.
  • Automatic partner scoring on postcode coverage, appliance specialism and payout value.
What it connects to
  • Self-contained lead store and administrator control centre; no third-party CRM required to operate it.
What came off a verification run
  • Live and taking enquiries, with routing and partner management running in the dashboard.

No revenue, saving or headcount figure appears on this page. Where a client has not approved a number for publication, we leave it out rather than estimate one.

What we have not verified
  • No lead volume, conversion rate or revenue figure is published. None has been approved for publication.
Who did what
SOPHIA XT
Application engineering and deployment.
3 Point Forward
No consulting engagement on this one — it was delivered by the engineering arm directly for the client.

Want one of these?

If you already know what needs building, talk to us directly. If the operational problem is not pinned down yet — which is more often the case — start with the business systems assessment on the consulting side and come back with a plan.

One company, two jobs

SOPHIA XT is the engineering arm of 3 Point Forward.

3 Point Forward

3 Point Forward does the business work: diagnosing what is actually wrong with an operation, planning the implementation, applied-AI consulting, training the staff who will run it, and managing the engagement.

3pointforward.com

Sophia XT

SOPHIA XT does the engineering: custom business software, integrations, AI engineering, developer tooling and the research underneath it.

you are here direct enquiries welcome

One company, two jobs. 3 Point Forward defines the operational problem and the implementation plan; SOPHIA XT builds what the plan needs. A company that already knows what it wants built can go straight to SOPHIA XT, and a company that needs the problem defined first should start at 3 Point Forward. Either door reaches the same team.